{"id":598,"date":"2026-07-15T14:00:30","date_gmt":"2026-07-15T07:00:30","guid":{"rendered":"https:\/\/botgiatthanhnhan.123websitedev.com\/chinh-sach-doi-tra\/"},"modified":"2026-07-15T14:00:30","modified_gmt":"2026-07-15T07:00:30","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/botgiatthanhnhan.com\/en\/chinh-sach-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"<p>Nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ef1 y\u00ean t\u00e2m tuy\u1ec7t \u0111\u1ed1i cho kh\u00e1ch h\u00e0ng khi nh\u1eadp s\u1ec9 v\u1edbi s\u1ed1 l\u01b0\u1ee3ng l\u1edbn, B\u1ed9t Gi\u1eb7t Thanh Nh\u00e0n h\u1ed7 tr\u1ee3 ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 h\u00e0ng h\u00f3a linh ho\u1ea1t, r\u00f5 r\u00e0ng v\u00e0 minh b\u1ea1ch nh\u1ea5t.<\/p>\n<h3 class=\"text-xl font-bold text-gray-800 mt-6 mb-3\">1. Th\u1eddi gian \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3<\/h3>\n<p>H\u1ed7 tr\u1ee3 ti\u1ebfp nh\u1eadn th\u00f4ng tin \u0111\u1ed5i tr\u1ea3 trong v\u00f2ng <strong>3 ng\u00e0y (72 gi\u1edd)<\/strong> k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng k\u00fd nh\u1eadn \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng h\u00e0ng h\u00f3a t\u1eeb nh\u00e2n vi\u00ean giao nh\u1eadn ho\u1eb7c t\u1eeb ch\u00e0nh xe g\u1eedi v\u1ec1.<\/p>\n<h3 class=\"text-xl font-bold text-gray-800 mt-6 mb-3\">2. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3<\/h3>\n<ul class=\"list-disc pl-6 mb-4 space-y-2\">\n<li><strong>Giao sai \u0111\u01a1n h\u00e0ng:<\/strong> Giao sai ch\u1ee7ng lo\u1ea1i s\u1ea3n ph\u1ea9m, sai dung t\u00edch (v\u00ed d\u1ee5: \u0111\u1eb7t chai 3.8kg giao chai 3.5kg), sai m\u00f9i h\u01b0\u01a1ng ho\u1eb7c sai s\u1ed1 l\u01b0\u1ee3ng h\u00e0ng h\u00f3a so v\u1edbi h\u00f3a \u0111\u01a1n \u0111\u00e3 th\u1ecfa thu\u1eadn.<\/li>\n<li><strong>H\u00e0ng h\u00f3a b\u1ecb l\u1ed7i:<\/strong> S\u1ea3n ph\u1ea9m b\u1ecb r\u00e1ch bao b\u00ec, m\u00f3p m\u00e9o chai l\u1ecd, r\u00f2 r\u1ec9 dung d\u1ecbch ra ngo\u00e0i do qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n ho\u1eb7c do l\u1ed7i ki\u1ec3m \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a nh\u00e0 m\u00e1y s\u1ea3n xu\u1ea5t.<\/li>\n<\/ul>\n<h3 class=\"text-xl font-bold text-gray-800 mt-6 mb-3\">3. \u0110i\u1ec1u ki\u1ec7n s\u1ea3n ph\u1ea9m khi \u0111\u1ed5i tr\u1ea3<\/h3>\n<ul class=\"list-disc pl-6 mb-4 space-y-2\">\n<li>S\u1ea3n ph\u1ea9m ph\u1ea3i c\u00f2n nguy\u00ean \u0111ai, nguy\u00ean ki\u1ec7n, nguy\u00ean th\u00f9ng, ch\u01b0a qua s\u1eed d\u1ee5ng (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1t hi\u1ec7n s\u1ea3n ph\u1ea9m b\u00ean trong b\u1ecb h\u01b0 h\u1ecfng ch\u1ea5t l\u01b0\u1ee3ng khi m\u1edf bao b\u00ec).<\/li>\n<li>C\u00f3 \u0111\u1ea7y \u0111\u1ee7 h\u00f3a \u0111\u01a1n b\u00e1n l\u1ebb ho\u1eb7c h\u00f3a \u0111\u01a1n bi\u00ean nh\u1eadn mua h\u00e0ng do B\u1ed9t Gi\u1eb7t Thanh Nh\u00e0n cung c\u1ea5p.<\/li>\n<\/ul>\n<h3 class=\"text-xl font-bold text-gray-800 mt-6 mb-3\">4. Chi ph\u00ed v\u1eadn chuy\u1ec3n \u0111\u1ed5i tr\u1ea3<\/h3>\n<ul class=\"list-disc pl-6 mb-4 space-y-2\">\n<li>N\u1ebfu l\u1ed7i xu\u1ea5t ph\u00e1t t\u1eeb ph\u00eda c\u1eeda h\u00e0ng Thanh Nh\u00e0n (giao sai h\u00e0ng, h\u00e0ng h\u1ecfng tr\u01b0\u1edbc khi giao&#8230;): Ch\u00fang t\u00f4i ch\u1ecbu 100% chi ph\u00ed v\u1eadn chuy\u1ec3n thu h\u1ed3i h\u00e0ng l\u1ed7i v\u00e0 giao b\u00f9 h\u00e0ng m\u1edbi cho qu\u00fd kh\u00e1ch.<\/li>\n<li>N\u1ebfu qu\u00fd kh\u00e1ch mu\u1ed1n \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m kh\u00e1c theo nhu c\u1ea7u c\u00e1 nh\u00e2n (ngo\u00e0i l\u1ed7i c\u1ee7a c\u1eeda h\u00e0ng): Kh\u00e1ch h\u00e0ng vui l\u00f2ng thanh to\u00e1n chi ph\u00ed v\u1eadn chuy\u1ec3n ph\u00e1t sinh hai chi\u1ec1u. H\u00e0ng \u0111\u1ed5i m\u1edbi ph\u1ea3i c\u00f3 gi\u00e1 tr\u1ecb t\u01b0\u01a1ng \u0111\u01b0\u01a1ng ho\u1eb7c l\u1edbn h\u01a1n s\u1ea3n ph\u1ea9m \u0111\u1ed5i tr\u1ea3.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ef1 y\u00ean t\u00e2m tuy\u1ec7t \u0111\u1ed1i cho kh\u00e1ch h\u00e0ng khi nh\u1eadp s\u1ec9 v\u1edbi s\u1ed1 l\u01b0\u1ee3ng l\u1edbn, B\u1ed9t Gi\u1eb7t Thanh Nh\u00e0n h\u1ed7 tr\u1ee3 ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 h\u00e0ng h\u00f3a linh ho\u1ea1t, r\u00f5 r\u00e0ng v\u00e0 minh b\u1ea1ch nh\u1ea5t. 1. Th\u1eddi gian \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3 H\u1ed7 tr\u1ee3 ti\u1ebfp nh\u1eadn th\u00f4ng tin \u0111\u1ed5i tr\u1ea3 trong v\u00f2ng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-policy.php","meta":{"footnotes":""},"class_list":["post-598","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/botgiatthanhnhan.com\/en\/wp-json\/wp\/v2\/pages\/598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botgiatthanhnhan.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/botgiatthanhnhan.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/botgiatthanhnhan.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/botgiatthanhnhan.com\/en\/wp-json\/wp\/v2\/comments?post=598"}],"version-history":[{"count":0,"href":"https:\/\/botgiatthanhnhan.com\/en\/wp-json\/wp\/v2\/pages\/598\/revisions"}],"wp:attachment":[{"href":"https:\/\/botgiatthanhnhan.com\/en\/wp-json\/wp\/v2\/media?parent=598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}